Support
Contact Us
We're Here to Help – Contact Futura Tickets Support
At Futura Tickets, we're committed to providing fast, reliable, and transparent customer support. Whether you have a question about your tickets, need technical assistance, want to partner with us, or require press information, our dedicated team is here to assist you.
General Support
- Email: support@futuratickets.com
- (Recommended for all support requests and troubleshooting. Please include your order number or event name for faster assistance.)
- Phone: +34 634 38 24 56
- (Available Monday to Friday, 09:00–18:00 CET. For urgent issues outside these hours, leave a voicemail or use our live chat.)
- Live Chat:
- Access our chat widget at the bottom right of your screen for real-time help during business hours. If our agents are offline, you can leave your message and we'll respond as soon as possible.
For Event Organizers & Partners
Email: partners@futuratickets.com
(For partnerships, integrations, business proposals, or to schedule a product demo.)
Media & Press Inquiries
Email: press@futuratickets.com
(For interviews, press releases, or to request company information.)
Security & Privacy Concerns
Email: security@futuratickets.com
(For GDPR inquiries, data subject requests, or to report suspicious activity.)
Response Times
- General inquiries: within 24 hours on business days
- Urgent support: within 2–4 hours during business hours
- Security/Data Protection: within 72 hours in compliance with GDPR
Before You Contact Us
- Check our Help Center and FAQ for instant answers to the most common questions.
- When emailing, please provide as much detail as possible (order number, event name, description of the issue).
- For privacy and security, never share your password or sensitive payment details via email or chat.
Mailing Address
Data Protection & Privacy
All personal data provided through our contact forms or communication channels will be processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). You have the right to access, rectify, or erase your data at any time.
We Value Your Feedback
Your opinion matters. Whether you have suggestions for improvement or want to share your experience with Futura Tickets, let us know at feedback@futuratickets.com.
Thank you for choosing Futura Tickets. We're here to support you every step of the way!