Frequently Asked Questions

Futura Tickets is a secure digital platform for buying, selling, and managing event tickets using blockchain and artificial intelligence. Our system ensures ticket authenticity, prevents fraud, and offers data-driven insights to event organizers and attendees.

Yes, you need to create a user account to buy, sell, or transfer tickets. Registration is quick and helps ensure the security and traceability of all transactions.

You can buy tickets for all events listed on our platform: concerts, festivals, sports, and more. Use our search and filter tools to find your favorite events.

Browse events, select your preferred ticket, and follow the checkout process. Payments are processed securely using your chosen method. You will receive your ticket instantly in your Futura Tickets account.

We accept major credit/debit cards, as well as selected cryptocurrencies and digital wallets. See our Payments Guide for full details.

Your ticket is immediately available in your account dashboard. You can view the QR code, download a PDF, or add the ticket to your mobile wallet.

Yes. Select the ticket in your dashboard, choose "Transfer Ticket," and enter the recipient's email. The transfer is processed securely via blockchain, ensuring authenticity.

Standard transfers between users are usually free, but in some cases (e.g., certain event types or late transfers), a small administrative fee may apply. Details are shown before confirming the transfer.

Go to your ticket, click "Sell," set your price, and list it on the Futura Tickets marketplace. Once sold, you'll receive payment minus the platform fee.

Show your digital ticket QR code at the entrance (either from your phone or a printed version). If you have any issues at the venue, staff can assist you on site.

Contact event staff or use our emergency support contact. Your ticket's blockchain record will be verified and any issue will be resolved promptly.

If the event is cancelled or significantly rescheduled, you are entitled to a full or partial refund as specified in the event terms. Refund requests must be submitted through your account within the period indicated for each event. Some service fees may be non-refundable.

Refunds are typically processed within 7–14 business days after approval, depending on your payment method.

We use blockchain technology for ticket issuance and tracking, making tickets tamper-proof and traceable. Our AI systems detect suspicious activity and prevent unauthorized resales or duplication.

Yes, Futura Tickets complies with GDPR and Spanish data protection laws. We only collect data necessary to provide our services and never share it with third parties without your consent.

Register as an organizer, complete the event setup form, and our team will review and approve your event. Once approved, you can start selling tickets and access real-time analytics.

Organizers benefit from dedicated support, training resources, dashboard analytics, and integration tools for payments, marketing, and CRM.

Click "Forgot Password" on the login page, enter your registered email, and follow the instructions. If you continue to have issues, contact our support team.

Try clearing your browser cache or updating the app. If the issue persists, contact support and describe your problem in detail, including your device and browser version.